Questions & Answers

Write us an e-mail via the form, or just send us an e-mail directly at.



    Bangkok, Thailand

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    How to use the KING WHALE products

    Is there a feeding chart available?

    Yes, you can find a feeding chart at this link KING Cultivate Feeding Chart Program. It is designed to help Starters program feed their plants without any issues, regardless of whether they feed them daily or twice a day. For PRO Level and EXPERT Level programs, Who feed plants daily, it is recommended to have a 20-30% runoff each time or feed five days a week and use pH-adjusted water on the remaining days.

    What is the recommended ratio for base nutrients?

    Use 1 gram of KING CoreX per 2 grams of KING EldeX/FloreX for each liter of water to achieve an EC of about 2.4. Apply this ratio when the plant has a fully developed root system in the pot or 3 weeks after seed germination, or when the plant has 3-4 nodes.

    What is the recommended pH range?

    For peat moss, use a pH of 5.5-5.8; for coco, 5.5-5.8; and for rockwool, 5.0-5.5. If your pH is too low, add KING Mira to raise it. In hydroponic systems, check the water level before adding KING Mira, as low water levels may be the issue.

    Is a bloom booster necessary?

    Yes, use KING Aurora as a PK booster during blooming to increase flower density and size, resulting in higher yields and better-quality products due to increased oil potency.

    Should I use foliar sprays?

    Apply KING Terra as a foliar spray on both the upper and lower leaf surfaces 2-3 times per week to boost root development and plant growth. Discontinue use after the third week of flowering.

    What is the product's shelf life?

    The product has a shelf life of 2 years after opening the package.

    Shopping Information and Order

    What are the delivery charges for orders from the Online Shop?

    Delivery charges will be calculated based on the shipping weight.

    What is the estimated delivery time for my order?

    Orders will typically be delivered within 2-3 days via Kerry Express in Thailand.

    What can I expect after placing an order?

    After placing an order, allow 1-2 days for processing. Your order will then be delivered within 2-3 days to your specified address.

    How can I access my sales receipt?

    Your sales receipt can be found in your email or by contacting our support team.

    What is the time frame for returning an order?

    Please contact us at [email protected] for information on returns.

    Payment Information

    Which payment methods do you accept?

    We accept VISA, MasterCard, JCB, and direct transfers from Thai banks.

    How will the recipient receive their reimbursement?

    The recipient's name and information should be provided during the checkout process, and they will receive reimbursement details via the email associated with the purchase.

    What is the process for returning an item?

    To return an item, please contact our support team at [email protected].

    Can I expect to receive the exact product shown in the picture?

    Yes, you will receive the product as shown, which includes 5 separate bags or 5 bottles of KING Mira in a bucket.

    Do you restock items listed as "out of stock?"

    Yes, we restock items marked as "out of stock." For more information, please contact our support team.